Femi9byas Return & Refund Policy

Last Updated: 21 April 2026

At Femi9byas, we believe in offering our valuable customers an easy, trustworthy, and transparent shopping experience. We ensure this by having clear policies, as we feel clarity fosters their trust in us. We maintain full transparency in pricing, delivery, and returns with no hidden charges. This page gives a clear understanding of Femi9Byas's refund, return, and exchange policies.

Here, you will get comprehensive knowledge about the following:

●      Eligibility criteria for the exchange process

●      How we process the exchange

●      Cash-on-Delivery (COD) orders

●      Non-returnable categories

Customers should read the entire page to be aware of all their rights and responsibilities before placing the order.

Return Policy

At Femi9Byas, we keep our policy simple and customer friendly. If you receive a product with a genuine quality issue (such as damage or a manufacturing defect), you can request a return within 7 days of delivery.

To request a return:

• Contact our support team within 7 days of receiving your order.
• Share your Order ID, issue details, and required proof.
• A clear unpacking video must be shared within 48 hours of receiving the parcel. Without this, the return request will not be accepted.
• Our team will review the request and guide you through the next steps if approved.

The item must be unused, unworn, with original tags and packaging, along with a clear unpacking video and proof of purchase.

Once the return is verified and approved, store credit will be issued within 5–10 business days and can be used for future purchases.

We recommend checking your order immediately after delivery and keeping the packaging until you are fully satisfied. Our team is always there to help you.

Exchange Policy

Femi9byas offers a quick and simple exchange policy. If you receive a product with a genuine quality issue (such as damage or a manufacturing defect), you can request an exchange within 7 days of delivery.

To initiate an exchange:

• Contact our support team within 7 days of receiving your order.
• Share your Order ID and relevant details about the issue.
• A clear unpacking video must be shared within 48 hours of receiving the parcel. Without this, the exchange request will not be accepted.
• Our team will review the request and guide you on the next steps.

Exchange Terms

• A ₹100 exchange handling fee applies for each product.
• Customers must ship the product to the return address provided by our team.
• Courier charges are non-refundable.
• The item must be unused, unworn, with original tags and packaging.
• A clear unpacking video and proof of purchase are required for verification.

Requests made after 7 days, or without the unpacking video within 48 hours, will not be accepted.

Non-Returnable Items

Certain items do not qualify for return or exchange due to hygiene, safety, or inventory reasons. These include:

• Custom or personalized items
• Items purchased during sale or discount
• Gift cards
• Products marked as non-returnable on the product page

We recommend carefully reading the product description, size details, and other information before placing your order to ensure the right selection.

Refund Processing

Once we receive the returned item, our team will inspect it thoroughly to ensure it meets our return conditions.

To request a return or report an issue, please follow these steps:

• Contact Femi9byas support via official email.
• Share your order ID and a brief description of the issue.
• If required, provide proof such as photos or an unboxing video.
• Our team will review your request and assist you with the next steps.

Once the request is approved, the refund will be issued in the form of store credit that can be used to place an order with Femi9byas. Store credit can be used for future purchases on the website after it has been approved and will be issued within 5 to 10 business days.

Key Policy Terms

* Store credit is valid for 7 days from the date it is issued.

* Once your order has been shipped or is already in the production process, a cash refund will not be possible. We truly appreciate your understanding, as each order is prepared and processed with care to ensure the best quality for you.

* Cash-on-Delivery (COD) orders are not eligible for refunds in case of cancellation or rejection at delivery.

* If a customer cancels a confirmed order, they may be required to pay any costs incurred while processing the order.

Payment Dispute Policy

Customers are requested to contact Femi9byas support before initiating any bank dispute or chargeback so that our team can review the issue and assist you with a resolution.

If a chargeback or payment dispute is initiated while the order is still within the stated processing timeline, the order may be temporarily paused until the dispute is resolved. This helps us verify the concern and ensure the appropriate steps are taken.


Additional Notes

• Requests lacking the required proof (such as unpacking videos) may be denied.
• Our team reserves the right to investigate claims before issuing any store credit or resolution.
• Processing timelines may vary depending on verification and operational review.
  
  

Customer Conduct

Femi9byas reserves the right to refuse service or cancel orders in cases of abusive communication, false claims, or misuse of return/refund policies.

COD Refund Conditions

Please note:

• Cancellations are non-refundable for Cash-on-Delivery (COD) orders.
• If a confirmed COD order is purposefully cancelled, the customer will be responsible for any related handling or logistics expenses.

This policy is put in place to maintain effective order fulfillment systems and fairly manage operating costs. Before choosing the COD payment option, we advise customers to consider their purchases carefully.

Important Notes

Please note:

• Return approval is mandatory before dispatching any product.
• Shipping and courier charges cannot be refunded in any case.
• These policies apply to all orders placed with us, regardless of the channel (website, WhatsApp, or direct messages).
• Submitting accurate documents within the allotted time helps our team resolve requests more quickly.

Please review the return and refund policies carefully before placing an order. Our policies are designed to keep the process clear, transparent, and smooth for every customer.

If you have any questions or need assistance, our team is always here to help you at every step of your shopping experience.